Return and Refund Policy

At Hugo Outfits, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refunds and Returns Policy below.

1. Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be:

• In their original packaging.
• Unused and in the same condition as received.
• Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:

• Gift cards.
• Personal care products.
• Items marked as final sale.

3. Return Process
To initiate a return:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once authorized, securely package the item and ship it back to us at the address provided.
3. You will be responsible for paying your own shipping costs for returning the item.

4. Refunds
Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain number of days, depending on your card issuer’s policies.

5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery for assistance. We will provide instructions for returning the item and issue a refund or replacement at no additional cost.

7. Contact Us
If you have any questions regarding our Refunds and Returns Policy, please contact us at  [email protected].